Value for Money and Performance Management

DCL believes that social landlords should focus on explaining and measuring Business Plan performance as its main evidence basis for delivering value for money (VFM).

We also believe that measuring performance should become embedded in the social landlord’s culture and not seen, for example, as a quarterly reporting chore that has to be done for the Board.

We recommend an approach, which:

  • Involves demonstrating VFM through the achievement of targets specifically set against performance indicators aligned to each strategic objective; and
  • Encourages objectives and indicators to develop over time in response to new challenges and tenant responses.

DCL has also designed a piece of software called a Business Monitor specifically for this purpose.

For more information on delivering value for money or to understand the benefits of using our Business Monitor to help measure performance, please view the leaflets by clicking the links below:

Examples of Our Projects

Albyn Housing Society

Improving performance reporting and adopting a “line of sight approach” to business plan setting and monitoring.

Hillcrest Housing Group

Evaluating value for money in Hillcrest Maintenance Services.

Langstane HA, Grampian HA and Castlehill HA

A due diligence review on the value offered by the introduction of an in-house contractor.

Hanover Housing Association

Evaluating the performance of the term maintenance contract.

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